Case Study: Podium achieves secure, faster customer support with Cohere

Podium uses Cohere to securely support 100k+ local businesses

Podium, a provider of messaging tools for local businesses, faced a challenge where enhanced security measures were restricting their support team's efficiency. Verbally guiding customers through their web app over phone or chat was difficult and time-consuming, leading to lengthy handle times. They partnered with Cohere to find a secure solution for these live support interactions.

By implementing Cohere's cobrowsing product, Podium enabled its representatives to visually guide customers with secure, permission-based screen sharing. This solution from Cohere allowed reps to assist and educate customers simultaneously within the Podium environment, drastically reducing handle times. The result was a more efficient support process that delighted customers while maintaining the highest security standards.

Podium