Case Study: Loom achieves a 51% support self-serve rate with Cohere

Loom boosts support automation to 51% with Cohere

Loom, a leading video messaging platform, sought to upgrade its support automation to provide a more conversational customer experience while reducing the continual manual effort required to update its content. They turned to Cohere's platform to address these challenges.

Cohere implemented a solution that seamlessly synced with Loom's help center, eliminating manual content updates and providing powerful insights. The results were achieved in a matter of weeks, with Cohere delivering a 51% self-serve rate, a 27% increase over their previous solution, and freeing up Loom's support team to focus on customer experience.

Loom