Case Study: Cuboh saves onboarding teams 4 hours a week with Cohere

Cuboh saves its onboarding team 4 hours a week with Cohere

Cuboh, a SaaS platform that helps restaurants manage online orders from multiple delivery services, faced challenges in onboarding customers to its complex system. Their customer-facing teams struggled with time-consuming and error-prone phone-based setup, as customers had difficulty using video conferencing software and required extensive follow-up support, which hurt satisfaction.

By implementing Cohere's cobrowsing solution, Cuboh's specialists could see and control customer screens with zero setup required. This allowed them to configure settings directly and guide users through workflows. The results were significant, saving each of their 7 onboarding specialists 4 hours per week, improving customer understanding, and reducing support back-and-forth by several days, which led to greater customer satisfaction and improved retention.

Cuboh