Case Study: KIRKOR Architects and Planners improves client focus and meeting recall with Cogram

KIRKOR Architects and Planners - Customer Case Study

KIRKOR Architects and Planners, a prominent Canadian architecture firm, faced a significant challenge in managing the complex communication and documentation requirements of its large-scale projects. With their teams inundated by virtual meetings on various platforms, the time-consuming task of taking accurate notes distracted from client engagement and risked incomplete records. To automate client documentation and improve their focus, the firm turned to the vendor Cogram.

Cogram's solution seamlessly integrated with the firm's meeting platforms like Zoom and Microsoft Teams to automatically generate summaries, minutes, and actionable items. This allowed the team to relinquish the burden of note-taking and fully concentrate on the client's perspective during discussions. By implementing Cogram, KIRKOR ensured critical decisions were captured reliably, which enhanced their client service and helped sustain the long-term relationships that are central to their success.

KIRKOR Architects and Planners

Jeremy McMartin

Director of Digital Practice