Case Study: American Water streamlines training intake and project tracking with Cognota

American Water Solves Training Intake and Analysis Challenges with Cognota

American Water, the largest publicly traded water and wastewater utility company in the U.S., faced significant challenges with its L&D team's inefficient training intake and project tracking processes. Without a formal system, requests were received through informal "whispers" and tracked in disparate spreadsheets, leading to projects falling through the cracks and an inability to prioritize needs or collaborate effectively with business partners. The team turned to vendor Cognota to implement its LearnOps platform to solve these fundamental issues.

By implementing Cognota, American Water established a centralized digital portal for training requests and project oversight. This solution provided the L&D team with unprecedented visibility into demand and ongoing work. The results were immediate; within three months of a soft launch, they received 30 training requests. The team gained valuable insights into project pipelines, improved collaboration with business partners, and laid the foundation for a significant cultural shift in how learning and development operates within the organization.

American Water

Jeff Balmer

Learning Designer