Case Study: City of Myrtle Beach streamlines parking decal registration with Cognito Forms

With nearly 16,000 decals to manage at a time along with a manual paper submission process, the City of Myrtle Beach found itself in need of a more efficient and cost-effective system. At this point, they decided to utilize Cognito Forms

The City of Myrtle Beach, a popular South Carolina vacation destination and home to nearly 30,000 residents, faced a growing parking challenge as tourism and new attractions increased demand year-round. To replace a manual paper-based decal process and better manage nearly 16,000 resident parking decals, the city turned to Cognito Forms for a more efficient, cost-effective way to handle registrations.

Using Cognito Forms, the City of Myrtle Beach built an online decal registration form that residents can complete on any device, with submissions sent instantly to city staff for review and mailing of decals. The new process reduced paperwork, sped up registration, improved service for residents, and saved money for both the city and its citizens while helping verify eligibility against vehicle tax records.

City of Myrtle Beach