Case Study: US Based Large Healthcare System achieves 90% invoice processing automation with CognitiveScale Amplify AI

US Based Large Healthcare System Company - Customer Case Study

A large US-based healthcare system with more than 100,000 associates and 100 hospitals was struggling to manage invoice processing across a complex supply chain of thousands of vendors and contractors. Although its ERP system handled many purchase order and contract matches automatically, only about 60% of invoices were processed straight through, leaving a high volume of manual exceptions that were costly, error-prone, and slowed financial reconciliation. CognitiveScale helped address this challenge with its Amplify AI purchase-to-pay solution.

CognitiveScale implemented a cognitive invoice processing application built on its Cortex platform to augment AP processors by identifying invoice exceptions, surfacing contributing factors, and recommending resolutions. The solution learned from historical transactions and human feedback, enabling automation of common fixes with RPA and raising invoice processing automation from 60% to 90%. The impact included an estimated $6 cost elimination per exception, about $250,000 in monthly savings, and a projected annual cost reduction of $3 million.