Case Study: a leading pharmacy chain in the UK improves order fulfillment and customer service with Cognisun's POM360

Leading Pharmacy Chain, UK improves order fulfillment with Cognisun

a leading pharmacy chain in the UK was facing significant challenges with its legacy order management system, including order fulfillment issues, customer service glitches, and errors caused by incorrect product identification codes. These problems were leading to customer grievances and ineffective operations. The chain engaged vendor Cognisun to implement a versatile pharmacy order management and customer service system, POM360, to address these needs.

Cognisun reverse-engineered the legacy system, corrected the data schema, and developed a comprehensive web application using PHP, MySQL, and Bootstrap. The new POM360 system facilitated efficient order management, fulfillment, and customer service processes. This resulted in an efficient order fulfillment cycle that led to better customer satisfaction, increased sales, and cost savings due to reduced dependencies on third-party vendors for the pharmacy chain.