Case Study: an aged care facility identifies $3.9M in potential annual revenue with Cogniom

How an Aged Care facility identified an additional $3.9 million in potential revenue.

Cogniom worked with an aged care facility in Queensland that was under severe financial pressure, facing poor workplace culture, high staff turnover, and compliance demands from new Australian regulations. The customer needed evidence of 1-to-1 patient care time, a clear return on investment, and fast, affordable insights to address operational and financial distress, so Cogniom used its TANDM Suite alongside Populeux for a Day in the Life observational study.

Cogniom’s team shadowed 33 roles over two weeks, capturing workflow timings, costs, and staff experience data to identify inefficiencies, governance gaps, communication breakdowns, and waste. The study produced 124 insights and 10 recommendations, and the resulting transformation roadmap pointed to an estimated $3.9 million in annual financial benefit, including improved resident care time, better staff utilisation, and reduced food and operational waste.

Aged Care Facility

Ester Willims

Populeux Health Economist