Case Study: Network Plus overhauls customer communications with Cogna's custom AI apps

Network Plus launches custom AI apps in 6 weeks with Cogna

Network Plus, a utility services company working on behalf of Cadent Gas, faced a significant challenge in managing thousands of complex customer communications each week. Their manual processes for providing mandatory service interruption notices and project updates were laborious, error-prone, and put them at risk of financial penalties for non-compliance. To overhaul this, they partnered with Cogna and used its AI-powered platform to build a tailored solution.

Cogna implemented two custom apps: a Gas Restoration app for managing work and engineer communications, and a Lettering App for tracking and sending customer notifications. The entire development process, from concept to a live app, took just six weeks. The solution provided Network Plus with complete visibility over customer interactions, eradicated human error, and ensured regulatory compliance. The success of the apps has sparked plans to roll them out across additional territories for Cadent.

Network Plus