Case Study: Fine Arts Museums of San Francisco enhances accessible multilingual audio tours with Cogapp

Fine Arts Museums of San Francisco launches multilingual audio tours in 5 languages with Cogapp

The Fine Arts Museums of San Francisco (FAMSF) faced challenges with their previous third-party audio tour provider, including an inconsistent digital experience, no way to update content, and a lack of analytics. They partnered with digital agency Cogapp to build a new, integrated audio tour solution directly within their existing website to address these issues and better serve their visitors.

Cogapp developed a CMS-controlled, multilingual audio tour feature that is fully accessible and on-brand. The solution provided FAMSF with detailed analytics, flexible content management, and greatly improved discoverability for tours. As a result of the project's success, Cogapp was subsequently appointed to manage the entirety of the FAMSF website.

Fine Arts Museums of San Francisco