Case Study: Large U.S.-Based Multistate Energy Utility achieves 70% faster phishing analysis and automated reporting with Cofense

Multistate Energy Utility Defends Against Cyber Threats Using Human-Generated Intel

Large U.S. Based Multistate Energy Utility, a Midwestern energy company managing $4 billion in assets and serving over 5 million customers, faced a rising phishing threat that technology alone couldn’t solve — employees clicking phishing emails put critical infrastructure at risk. To change user behavior and reduce phishing exposure, the utility selected Cofense and began using Cofense PhishMe for immersive simulation-based training.

Cofense rolled out Cofense PhishMe for monthly simulations, added Cofense Reporter to streamline employee reports (used by roughly 60–70% of staff monthly), and deployed the Cofense Triage virtual appliance to automate analysis. The combined Cofense suite cut manual analysis from 17 clicks to 5 (about a 70% efficiency gain), dramatically reduced help-desk workload, improved threat detection and user awareness, and strengthened the utility’s phishing defenses.