Case Study: Leading U.S. Healthcare Organization boosts phishing reporting 3–7x and stops credential theft with Cofense PhishMe & Cofense Reporter

Leading Healthcare Organization - Customer Case Study

Leading Healthcare Organization, a multi‑campus U.S. healthcare provider, experienced a major phishing breach that exposed credentials from more than 400 employees and revealed widespread vulnerability in leadership. To address the threat the organization deployed Cofense solutions—Cofense PhishMe and Cofense Reporter—to train staff to recognize and report phishing and to centralize suspicious-email handling.

Cofense implemented monthly simulated attacks with real‑time feedback and a reporting workflow, plus engagement tactics and professional services support to gamify training and boost adoption. As a result, reporting rates outpaced susceptibility by 3–7×, resiliency rose from just over 3% to more than 7% in recent simulations, and susceptibility often fell below 10%; centralized reporting via Cofense Reporter also enabled faster detection, pattern identification, and coordinated incident response.