Case Study: Leading International Container Lessors Operating Company achieves doubled user phishing reports and drastically reduced account compromises with Cofense Phishing Detection and Response

How Phishing Detection and Response Reduces Risk and Account Compromise

Leading International Container Lessors Operating Company, a global enterprise operating across 47 countries, faced recurring credential-theft spear phishing and CEO/CFO fraud that repeatedly targeted its Finance and Accounts Payable teams. Users had little phishing awareness and no easy way to report suspicious messages, leaving the organization exposed to account compromise and financial fraud. To address this, the customer engaged Cofense and its phishing detection and response offerings.

Cofense deployed Cofense PhishMe™ to run simulated phishing campaigns and train users, and Cofense Reporter™ to enable quick user reporting and security-team investigation. Over two years the program moved to monthly organization-wide campaigns, nearly doubled the reporting rate (from 16% in Oct 2019 to 31% by Sep 2020), and dramatically reduced account compromises — with none observed in several months — while driving plans to extend Cofense Reporter to mobile devices.