Case Study: Healthcare Data and Technology Company achieves a complete, rapid phishing defense with Cofense

Healthcare Data and Technology Company Builds A Complete Phishing Defense

Healthcare Data and Technology Company, a national provider of healthcare data and technology serving hospitals and clinics, engaged Cofense to make its phishing defense more complete and advanced. Already using Cofense PhishMe and Cofense Reporter to condition users, the organization expanded its program with Cofense Triage and Cofense Intelligence to push harder simulated phishes, raise reporting rates, and speed incident response.

Cofense implemented a layered solution—Cofense PhishMe simulations, Cofense Reporter for employee reporting, Cofense Triage for automated analysis and incident handling, and Cofense Intelligence for timely threat feeds—which produced measurable results. Tougher simulations initially showed a 37% click rate (e.g., a “Time‑Off Requests” phish) that fell to 22% a year later, a Phishing Bounty Program sustained high reporting, and a real spear‑phish was detected, analyzed and the malicious link blocked and retracted in under 20 minutes thanks to Cofense’s rapid response.