Case Study: Global Manufacturing Company achieves streamlined phishing reporting and automated incident response with Cofense

Global Manufacturing Company - Customer Case Study

Global Manufacturing Company, a global consumer products firm with about 40,000 employees across 100+ markets, lacked a formal anti‑phishing program and initially saw 28% of employees and contractors click on simulated phishing emails. To address rising phishing risk, the company engaged Cofense and deployed Cofense PhishMe to measure and train employee susceptibility along with Cofense Reporter to make one‑click reporting easy; Cofense Triage was later added to help incident responders analyze and remediate threats.

Cofense implemented a combined program plus professional services support: PhishMe simulations, Reporter on user devices, a dedicated mailbox for suspicious emails, and Triage automation and clustering. The results: companywide reporting climbed to 43% (some departments over 90%), phishing susceptibility dropped to under 10%, and 80% of reported emails are now resolved automatically with only 20% needing active attention—freeing responders to focus on real incidents.