Case Study: Retractable Technologies streamlines EDI operations and improves self-sufficiency with Syncrofy from CoEnterprise

Retractable Streamlines EDI Operation, Saves Time, and Improves Self-Sufficiency with Syncrofy and GraceBlood

Retractable Technologies, a manufacturer of safety needle devices for the healthcare industry, faced significant inefficiencies in its EDI operations. The company struggled to identify trading partners from their EDI allocation codes and found resolving issues with their previous provider to be a slow, burdensome process. This challenge prompted them to seek a new, more managed EDI solution from the vendor CoEnterprise and its reseller partner, GraceBlood.

CoEnterprise, through its Syncrofy platform, provided Retractable with a self-service tool that offered powerful search capabilities and a "Timeline" feature for document visibility. This solution empowered the order management team to quickly track down transactions and confirm documents without external support. The result was a measurable time savings of hours each day and the creation of a self-sufficient culture around EDI data.

Retractable Technologies

Robert Moore

Oracle Applications System Admin