Case Study: Emerson achieves 97% faster issue resolution with Syncrofy from CoEnterprise

Multinational Electrical Brand, Emerson, Cuts Issue Resolution Time By 97% with Syncrofy

Emerson, a major multinational electrical corporation, faced significant challenges with its EDI order management. Without direct visibility into raw transactional data, the team had to rely on a single technical person to resolve errors, a slow process that also created difficulties during audits. This inefficiency led them to seek a solution from vendor CoEnterprise and its Syncrofy platform.

By implementing CoEnterprise’s Syncrofy, Emerson gained immediate self-service access to its EDI data and documents. This eliminated the dependency on IT for queries, allowing the technical team to focus elsewhere. The solution delivered a remarkable 97% reduction in issue resolution time, cutting it from 2-3 hours down to approximately 5 minutes, while also providing powerful dashboard tools for deeper data analysis.

Emerson

Esie Cortez

Global Channel Business Services Manager