Case Study: Hachette Book Group reduces EDI manual effort with Syncrofy from CoEnterprise

Hachette Book Group Saves Time and Manual Effort Resolving EDI Issues with Syncrofy

Hachette Book Group (HBG), one of the largest book publishers in the United States, faced significant challenges with its EDI operations. Approximately 90% of its business relied on EDI, and a small, shorthanded team was overwhelmed by manual, time-consuming tasks like searching for documents and tracking functional acknowledgments and purchase orders. This prevented the team from focusing on its primary goal of onboarding new customers. To address this, HBG engaged CoEnterprise and selected their Syncrofy solution to automate processes and provide better data visibility.

CoEnterprise implemented Syncrofy, which provided HBG with complete visibility into all EDI documents and data through features like the Timeline, which tracks document lifecycles. This empowered non-technical users in the fulfillment team to find information on-demand, making them self-sufficient. The solution dramatically reduced the time spent resolving EDI requests from hours to minutes, freeing the EDI team to support business growth. HBG also highlighted CoEnterprise's responsive support and the software's ability to be customized to their specific needs as key factors in their success.

Hachette Book Group

Jon Jarocha

EDI Manager