Case Study: Leumit Health Services achieves rapid multilingual IVR message creation with CodeValue's GenAI platform

Leumit Health Services launches multilingual IVR in 4 phases with Codevalue

Leumit Health Services, a healthcare organization in Israel, faced a challenge with its inflexible and slow process for creating IVR voice messages, which relied on a traditional recording studio. This dependency was inadequate for emergency response needs. They partnered with the vendor Codevalue to build a GenAI-based IVR message creation platform to overcome core challenges in pronunciation accuracy, multilingual translation, and operational speed.

Codevalue designed and delivered a dedicated cloud-based platform that incorporated LLM and text-to-speech capabilities to generate multilingual IVR messages. While no quantitative metrics were provided, the solution was successfully used in an emergency scenario, moving Leumit from a studio-dependent process to a more agile capability. The project established a foundation for broader adoption, delivering improved operational flexibility and a more sustainable model for future communications.

Leumit Health Services