Case Study: Randstad saves 800K hours a year with code.store’s AI sales automation

Randstad - Customer Case Study

Randstad, a global human resources and staffing firm, faced a significant operational challenge. Their 4,000 salespeople were spending up to 60 minutes each morning on routine phone calls to arrange replacements for absent temporary workers, which incurred high costs and negatively impacted customer satisfaction. They partnered with code.store to develop a solution leveraging their low-code development platform and AI expertise.

code.store implemented a custom AI system that automates the replacement process by placing calls and responding to messages via SMS, WhatsApp, and audio. The solution, which integrates conversational AI and text-to-speech models with Randstad's internal APIs, was deployed in just four months. This automation saved an estimated 800,000 hours annually for the sales team, allowing them to focus on higher-value tasks and significantly improving operational efficiency.

Randstad