Case Study: TSG Ltd. streamlines support and billing with Codeless Platforms BPA Platform

TSG Ltd. - Customer Case Study

TSG Ltd., a provider of IT and telecommunications solutions in Ireland, faced challenges with data anomalies and inefficient manual processes caused by their disparate systems, including SAP Business One and ModernBill. This non-value adding administration was consuming significant employee time and impacting data accuracy. They turned to Codeless Platforms and its BPA Platform to address these integration and automation needs.

Codeless Platforms implemented a solution that integrated SAP Business One with the ModernBill billing system, automating data transfer and eliminating manual entry. This eradicated data errors and saved an estimated 24 employee days annually. Furthermore, the BPA Platform was used to automate key customer support processes, such as notifying clients when a support issue is logged and resolved, which reduced inbound calls and freed up engineer time. The results included automated business processes, accurate synchronized data, and plans for further automation, delivering a high monetary and productivity return for TSG Ltd.

TSG Ltd.

Sean Ware

Managing Director