Case Study: Stanley Gibbons automates order processing and customer communications with Codeless Platforms BPA Platform

Stanley Gibbons - Customer Case Study

Stanley Gibbons, a globally recognized stamp and collectibles company, faced the challenge of disparate business systems that created inefficient data handling and repetitive manual administration. Their strategic goal was to integrate their Sage Line 500, Saleslogix, and eCommerce platforms to achieve group-wide efficiencies and enable better customer insights. This led them to partner with Codeless Platforms to implement a solution using the BPA Platform.

Codeless Platforms implemented the BPA Platform to automate data entry and integrate Stanley Gibbons' separate systems. The solution automatically processed orders from eCommerce and eBay into Sage and Saleslogix, eradicating manual errors and repetitive tasks. The results included enhanced customer service through automated welcome packs, reduced administrative costs with automated reporting, and the ability to deliver tailored marketing communications based on a complete view of customer data, which strengthened customer relationships.

Stanley Gibbons

Guy Barratt

Group Head of IT