Case Study: Posturite halves customer query response times with Codeless Platforms BPA Platform

Posturite - Customer Case Study

Posturite, a UK leader in ergonomic workplace products, faced challenges integrating its key business systems—Microsoft Dynamics NAV, Microsoft Dynamics CRM, and Magento. This led to significant manual data entry, error-prone processes, and inefficient customer query handling. To solve this, they turned to the vendor Codeless Platforms for help using their BPA Platform to automate processes and improve data quality.

Codeless Platforms implemented a solution that integrated Posturite's systems, automating the flow of data for orders, pricing, and customer records. The results were substantial: customer query response times were halved, 20,000 customer records were synchronized, and data now moves seamlessly between platforms, eliminating manual errors and greatly enhancing customer service.

Posturite

Chris Jones

IS & Software Manager