Case Study: Gaskell Mackay improves customer service and real-time visibility with Codeless Platforms BPA Platform

Gaskell Mackay - Customer Case Study

Gaskell Mackay, a historic flooring manufacturer, faced the challenge of maintaining its high customer service levels during a period of significant business change. Needing to automate key processes and deliver real-time notifications across its ERP and CRM systems, the company turned to vendor Codeless Platforms and its BPA Platform to protect these critical operations from deterioration.

Codeless Platforms implemented the BPA Platform to automate the company's invoicing and dispatch tracking, eradicating costly administrative tasks. The solution provided real-time visibility of sales data and streamlined supply chain notifications, which resulted in improved customer service, the eradication of data anomalies, and thousands of dollars saved in lost working hours, freeing staff to focus on higher-value activities.

Gaskell Mackay

Gary Moorhouse

Group IT Manager