Case Study: Oculentis improves support ticket visibility with Codeless Platforms BPA Platform

Extracting, formatting and delivering information from Saleslogix

Oculentis, a developer of innovative intraocular surgery technology, sought to improve the visibility of its support issues and enhance the flow of information to its customers. To address this challenge and transform its IT infrastructure into a more proactive, event-driven environment, the company turned to the vendor Codeless Platforms and its BPA Platform for Saleslogix.

Codeless Platforms implemented a solution that utilized the platform's notification and data integration capabilities. This automated key processes, such as sending real-time email alerts to team members when support tickets were created or reassigned and generating a daily ticket history report. The results for Oculentis included the removal of repetitive administration, a significant reduction in the time taken to respond to support tickets, and the complete elimination of confusion surrounding ticket allocation.

Oculentis

Kerstin Günther

Internal Sales Manager