Case Study: Derwent Living achieves better surveys, billing efficiency and resident communications with Codeless Platforms BPA Platform

Derwent Living - Customer Case Study

Derwent Living, a UK-based provider of affordable housing, faced challenges in manually collecting customer satisfaction feedback, managing complex billing processes, and handling time-consuming resident communications. To address these inefficiencies, they turned to Codeless Platforms and its BPA Platform to automate these critical business tasks.

Codeless Platforms implemented a solution that automated survey distribution via SMS, dynamically alerted staff to failed payments, and sent event-based communications to residents. This resulted in a significant increase in survey response rates, improved financial management with faster responses to failed direct debits, and growth in resident involvement, all while freeing up skilled employees from repetitive administrative work.

Derwent Living

Richard Cookson

Head of ICT