Case Study: West Lancashire Borough Council improves housing services with Codeless Platforms BPA Platform

Automating processes and tasks in Aareon QL for housing service

West Lancashire Borough Council sought to modernize its Housing and Inclusion Service by automating repetitive manual tasks within its Aareon QL housing management system and improving integration with other applications. Key challenges included adapting to new payment processes from the introduction of Universal Credit, reducing operational costs, and freeing staff from time-consuming data checks. The council partnered with Codeless Platforms to address these inefficiencies.

Codeless Platforms implemented its BPA Platform to automate core processes, including monitoring cash flow and debt runs in Aareon QL, sending automated Universal Credit payment reminders to tenants, and integrating the housing system with a new CRM. This solution from Codeless Platforms eliminated manual work, reallocated resources to new projects, and significantly reduced costs. The council reported handling 25,000 automated transactions annually and estimated efficiency savings of approximately £1 million over 12 months by avoiding the need to hire additional staff.

West Lancashire Borough Council

Craig Round

Project Manager, Service Development Team