Case Study: a large US-based health insurance provider achieves up to 75% customer data consolidation with CodeIT’s unified Dynamics 365 platform

a large US-based health insurance provider consolidates customer data by up to 75% with CodeIT

A large US-based health insurance provider faced significant operational challenges due to a fragmented application landscape. With dozens of disconnected tools, their sales and support teams had no unified customer view, leading to inefficient processes and high operational complexity. To address this, they partnered with CodeIT to implement a centralized solution built on Microsoft Dynamics 365 and Power Platform.

CodeIT consolidated the customer's disparate systems into a unified 360° platform, establishing a single source of customer truth. This solution enabled a 60-75% consolidation of customer data and led to a 20-30% faster customer response time. By eliminating 30-50% of the disconnected systems, CodeIT helped the insurer reduce operational overhead and significantly enhance the customer experience.