Case Study: Cork City Council achieves more efficient litter fine management with Codec-dss

Cork City Council - Customer Case Study

Cork City Council, the local authority in Cork, needed a more efficient way for its litter wardens to record and manage litter offences instead of relying on paper forms and manual entry into Microsoft Access. The council chose Codec-dss to modernize its litter fines process, integrating it with the Microsoft Dynamics CRM system it was already using for other services.

Codec-dss implemented Microsoft Dynamics CRM entities, workflows, reports, and a mobile CRM solution to automate litter fines, letters, and payment details. The result was a streamlined end-to-end process with faster record creation, easier tracking of payments and case status, automated document generation, and mobile field use for wardens to capture fines, photos, and video on the spot.

Cork City Council