Case Study: Bank BTPN improves Jenius code quality and customer experience with Code4thought

Bank BTPN cuts maintenance costs by 78% with Code4thought

Bank BTPN, a leading commercial bank in Indonesia, faced significant challenges with the code quality of its Jenius mobile banking application after its initial launch. The poor quality made implementing changes and new features difficult, slow, and costly, which negatively impacted their ability to be customer-centric and compete in a rapidly changing market. The vendor, Code4thought, was engaged to perform a code quality assessment.

Code4thought's analysis led BTPN to rebuild the Jenius application with a focus on high-quality code from the start. The vendor also provided ongoing quality monitoring and trained approximately 100 developers through its Quality Software Developer (QSD) program. As a result, Code4thought helped BTPN achieve a 78% reduction in maintenance costs and cut the time needed to make changes by a factor of three, while also facilitating a positive cultural shift towards quality within the organization.

Bank BTPN