Case Study: Novo Nordisk Colombia achieves 24/7 automated support with Code Labs' HeyBot

Novo Nordisk Colombia launches 24/7 WhatsApp support with Code Labs

The customer Novo Nordisk Colombia faced operational delays and inefficiencies because its support system was reliant on human agents and was only available during office hours. To overcome this challenge, they partnered with vendor Code Labs to implement a solution called HeyBot.

Code Labs developed HeyBot, a WhatsApp-based smart assistant that provides 24/7 automated support. The solution verifies users against a secure database, delivers personalized content, and blocks unauthorized access. This allowed Novo Nordisk Colombia to fully automate repetitive tasks, eliminate support downtime, and optimize its human resources for strategic work. Code Labs' solution achieved high user adoption by leveraging the familiar WhatsApp platform.

Novo Nordisk Colombia