Case Study: JCT600 achieves seamless self-serve car buying with Code Computerlove

JCT600 transforms car buying during COVID-19 with Code for a 75-year-old family business

Code Computerlove partnered with JCT600, a major car dealership, to transform its car buying process. The initial challenge was to improve customer experience and operational efficiency by creating a self-serve online customer portal, a need that became even more critical with the onset of the COVID-19 pandemic to enable a no-touch purchasing option.

Code Computerlove designed and engineered a digital portal using service design, prototyping, and AWS serverless architecture to integrate various third-party APIs. This solution allowed customers to browse and buy vehicles online seamlessly. The portal was rolled out iteratively, enhancing the customer experience during the pandemic and providing a safe, self-serve alternative to in-person purchases, thereby transforming the operations of the 75-year-old business.

JCT600