Case Study: Chester Zoo enhances visitor experience with Code Computerlove

Chester Zoo streamlines one-site content management and boosts revenue with Code Computerlove

Code Computerlove partnered with Chester Zoo to address challenges in visitor engagement and operational efficiency. The zoo sought to enhance the customer experience by reducing queue times and improving storytelling through digital means, using a mobile companion app to make visits more interactive and enjoyable.

Code Computerlove developed a comprehensive mobile app and web solution powered by a single Sitecore CMS framework. The solution utilized geo-location, iBeacons, and an interactive GPS map to provide customized content, enable pre-visit planning, and offer gamified exploration. This resulted in increased revenues, improved operations, and a best-in-class customer experience that positioned Chester Zoo well ahead of its competition.

Chester Zoo