Case Study: Dignity Health achieves a more streamlined, accessible digital experience with Code and Theory

Dignity Health streamlines digital care across 21 states with Code and Theory

Dignity Health, the fifth largest health system in the nation, faced the challenge of creating a personalized and less frustrating digital user journey to differentiate itself in the competitive healthcare space. Code and Theory partnered with them to design and develop digital solutions, aiming to optimize the consumer experience across web and mobile platforms using a mission-centered design approach.

Code and Theory designed a new, highly-accessible modular system for Dignity Health's website, allowing for flexibility and scalability. The solution included a testing framework that personalized user experiences, such as featuring targeted banners to encourage account creation. As a result, Dignity Health achieved a more streamlined and accessible site, enabled by an improved analytics framework to iteratively optimize based on performance data and user insights.

Dignity Health