Case Study: Gem scales leave management and improves employee experience with Cocoon

How Gem uses Cocoon to scale leave management

Gem, a rapidly growing recruiting software company, needed a better way to manage employee leave as it scaled toward “500 Gems.” With a small People team and increasing sensitivity around leave experiences, Gem wanted a more thoughtful, reliable process that would reduce confusion for employees and improve coordination across HR, payroll, and finance. Cocoon’s leave management service was selected to help them handle this critical employee lifecycle moment.

With Cocoon, Gem implemented a smoother leave management process supported by a dedicated customer success manager, benchmarking data, and guidance on best-in-class leave offerings for its stage and size. The result was a more consistent employee experience, simpler workflows for People and payroll teams, and greater confidence from Finance that leave-related pay would be accurate and on time. While the case study does not cite hard numeric ROI, Gem described Cocoon as solving the “painful” parts of leave management and future-proofing the process as the company grows.

Gem

Heather Dunn

Chief People Officer