Case Study: Teachers Federal Credit Union delivers a seamless member experience with Coconut Software

Teachers Federal Credit Union - Customer Case Study

Teachers Federal Credit Union is one of the largest credit unions in the U.S., serving more than 470,000 members nationwide with 32 branches across Long Island, Queens, and Manhattan. To support a digital-first approach and create a more seamless experience for both members and staff, the credit union turned to Coconut Software’s appointment scheduling platform.

Coconut Software implemented appointment scheduling tools tailored to Teachers Federal Credit Union’s business needs, helping the organization better meet the evolving expectations of its members and employees. The result was a smoother, more seamless member experience and a solution that Inna Sprague, Chief Experience Officer, described as a phenomenal fit for the credit union’s needs, though no specific quantitative results were provided.

Teachers Federal Credit Union

Inna Sprague

Chief Experience Officer