Case Study: SaskTel achieves improved customer experience and streamlined appointment scheduling with Coconut Software

SaskTel Elevated Customer Experience & Captured New Data to Measure Store Performance

SaskTel, Saskatchewan’s leading ICT provider with over $1.2 billion in annual revenue and roughly 1.4 million customer connections, needed a better way for customers to self-schedule visits and for staff to manage appointments without manual tracking. To expand contact channels and improve scheduling, SaskTel selected Coconut Software’s Enterprise Appointment Scheduling for its simplicity, real-time availability, and per-store configurability.

Coconut Software worked closely with SaskTel on implementation, providing personalized training and ongoing support to drive adoption. The solution lets SaskTel open appointment slots during slower periods while still handling walk-ins, enables staff to complete pre-work for higher-quality, timely transactions, and captures reporting data to measure store performance—delivering improved customer experience, operational flexibility, and actionable metrics.

SaskTel

Carla Cowley

Sales Manager