Case Study: Arvest Bank achieves shorter appointment times and higher customer satisfaction with Coconut Software

How Arvest Bank Reduced Appointment Times and Improved the Customer Experience

Arvest Bank, a community-based financial institution, aimed to eliminate customer friction by moving away from a first-come, first-served branch model. Without a reliable way to track meetings or manage staff resources, the bank needed a digital solution to improve the customer experience. They chose Coconut Software's Appointment Scheduling and Lobby Management platform to provide a convenient self-service option and gain deeper operational insights.

Coconut Software's solution provided digital appointment scheduling, which drastically reduced average meeting times by 40 minutes to just 15-20 minutes and achieved a 69% appointment completion rate. By implementing Coconut's platform, Arvest Bank gained valuable data to optimize staffing, increased customer satisfaction, and improved efficiencies across multiple departments, ultimately strengthening connections between its associates and the community.

Arvest Bank

Michelle Fittro

Senior Product Analyst