Case Study: Bank of New Hampshire Drives Appointment Growth and Faster Service with Coconut Software

Bank of New Hampshire Drives 25% Appointment Growth, 100% Adoption, and Faster Service with Coconut

Bank of New Hampshire, one of the oldest and largest independent banks in the state, needed more than a basic appointment system as customer expectations grew and staffing pressures increased. The bank wanted a better way to manage walk-ins, match customers with the right staff, reduce follow-up visits, and create a more consistent scheduling experience across all lines of business.

Using Coconut Software, Bank of New Hampshire implemented a single platform for appointment booking, lobby management, advisor matching, pre-visit planning, and analytics. The results included 100% deployment across the organization, a projected 25% increase in appointment volume for 2025, a 3-day average lead time between booking and appointment, and improved service quality, including better preparedness and stronger customer satisfaction.

Bank of New Hampshire

Eric Carter

Senior Vice President, Digital Solutions and Innovation Officer