Case Study: PWRnet streamlines onboarding and billing with COAX Software's custom CRM

PWRnet cuts onboarding time from 30 to 18 minutes with COAX Software

The customer, PWRnet, an internet service provider, required a custom CRM to manage its specialized workflow and growing customer base. They came to COAX Software with the challenge of building a system that could integrate disparate third-party APIs for real-time quoting and handle complex, bespoke billing and IP address management rules.

COAX Software developed a monolithic Django application that integrated multiple provider APIs, GoCardless for payments, and an internal ticketing system. The solution automated billing and order management, reducing average customer onboarding time from 30 to 18 minutes and increasing new customer acquisition from 114 to 186 signups per month. The system built by COAX also cut the first ticket response time from 35 to 20 minutes.

PWRnet