Case Study: Dewhirst achieves 40–50% inventory reduction and improved customer service with Coats Digital’s Fast React Evolve

Dewhirst Achieves Improved Customer Service

Dewhirst Menswear, a UK tailoring supplier to Marks & Spencer, faced the challenge of improving on‑time delivery and overall customer service while reducing excess inventory. The company needed better visibility and coordination across planning, materials and production to speed responses and meet customer expectations.

Dewhirst implemented Fast React Evolve integrated with their JD Edwards system to provide unified supply‑chain planning, critical‑path management, flow reporting and raw‑materials visibility. The solution improved coordination and priorities in real time, cut material stockholding by 40–50% (from 25–30 days to about 15 days), improved raw‑material availability on the shop floor, and delivered faster response times, increased sales and lower operating costs.

Dewhirst

Glenn Walker

Finance Director