Case Study: UT Southwestern Medical Center’s Animal Resource Center achieves 600% faster work order completion with Coast

UT Southwestern Medical Center’s Animal Resource Center boosts efficiency by 600% with Coast

UT Southwestern Medical Center's Animal Resource Center was facing significant inefficiencies with its previous maintenance management software, ServiceNow. The operations team struggled with a time-consuming process for submitting service requests, an inability to track work orders or equipment history, and a lack of mobile access, which led to duplicate requests and poor communication. They sought a new, customizable CMMS solution from a vendor like Coast to address these challenges.

By implementing Coast's mobile-first CMMS software, the team centralized asset management and streamlined work order tracking. This allowed anyone to submit a service request in under 30 seconds and provided real-time updates from the field. The results were dramatic: work order completion time improved from weeks to a day or two, representing a 600% increase in efficiency. Coast also enabled the team to track costs per equipment and improve customer satisfaction.

UT Southwestern Medical Center (Animal Resource Center)