Case Study: SunLand Owners Association’s Division 11 achieves transparent property maintenance with Coast

SunLand Owners Association’s Division 11 manages 200 projects with Coast

SunLand Owners Association’s Division 11, a 44-unit volunteer-run HOA, was struggling with an unreliable, ad hoc system of paper notes and verbal requests for property maintenance. This made it impossible to track or complete projects in a timely manner, leaving homeowners frustrated and in the dark. They turned to Coast's work order app to find a centralized and flexible solution.

By implementing Coast, the HOA gained a customizable maintenance workflow that fit their unique nomenclature and needs. The solution provided real-time updates, increased accountability, and built a historical record of all work. This resulted in the timely completion of projects that previously fell through the cracks and boosted transparency, leading to positive feedback from homeowners who finally appreciated the board's work.

SunLand Owners Association’s Division 11