Case Study: Jamestown Housing Authority improves maintenance accountability and productivity with Coast

Jamestown Housing Authority centralizes 248 housing units with Coast

The Jamestown Housing Authority, a public housing provider in New York, faced significant challenges with its paper-based maintenance system, which lacked accountability and caused inefficiencies. Their new executive director, Joseph Gerace, sought a maintenance management software to address this and discovered Coast.

By implementing Coast, the authority gained a centralized system for tracking work orders on smartphones, which improved staff accountability and productivity. The solution provided powerful reporting tools for oversight and allowed for instant access to detailed repair histories to address tenant complaints. As a result, the Jamestown Housing Authority established a more efficient process, enhanced tenant satisfaction, and is now committed to using Coast for the long term.

Jamestown Housing Authority