Case Study: Roni’s Pub + Kitchen improves staff communication and accountability with Coast

How Roni’s Pub + Kitchen Improves Staff Accountability with Coast

Roni’s Pub + Kitchen, a 22-employee restaurant in Overland Park, Kansas, struggled to streamline staff communication and scheduling across front-of-house and back-of-house teams. After trying several mobile apps that felt disorganized and lacked a proper approval process for shift swaps, the restaurant turned to Coast to help keep everyone on the same page.

With Coast, Roni’s Pub + Kitchen centralized messaging, scheduling, and shift swaps in one easy-to-use app, created separate group chats for front and back of house, and used the “All Teams” and “Seen” features to improve visibility and accountability. Coast also made shift-swap approvals clearer for managers and reduced confusion around covers and schedule changes, helping the team work more efficiently without needing multiple apps.

Roni’s Pub + Kitchen

Billy Hampton

Roni’s Pub + Kitchen