Case Study: Baguette Bistro Slashes Communication Time by 50% with Coast

How Baguette Bistro Slashed Communication Time by 50%

Baguette Bistro, a Vietnamese restaurant in East Windsor, New Jersey, needed a better way to coordinate staff communication as its team grew and employee preferences varied between desktop messages and texts. Owner Rosa Trieu was spending too much time juggling individual texts, calendar reminders, and scattered conversations, making it hard to keep announcements and schedule changes organized. They turned to Coast for an all-in-one messaging and workspace app.

With Coast, Baguette Bistro created separate FOH and BOH chat groups, kept all staff communication in one place, tracked message reads for better accountability, and easily added or removed employees as staffing changed. Coast also made it simple to edit or delete outdated announcements, reducing confusion. As a result, Coast cut the time Rosa and her staff spent communicating by 50% each week, while improving organization and efficiency across the restaurant.

Baguette Bistro

Rosa Trieu

Co-owner and Manager