Case Study: Forever Destin Beach Rentals achieves 10x faster guest response times with Coast

Forever Destin Beach Rentals speeds guest response times 10x with Coast

Forever Destin Beach Rentals, a property management company, faced a significant challenge with its maintenance request system. Guests reported issues via a single phone line, leading to missed calls, frustrated vacationers, and slow response times from their team. This prompted them to seek a new solution from vendor Coast.

Coast implemented its QR code system, allowing guests to instantly submit work requests by scanning a code. This was paired with customized in-app checklists and real-time communication tools for the maintenance team. The solution led to a 10x faster response time, with the team now addressing most guest issues within an hour instead of the next day.

Forever Destin Beach Rentals