Case Study: Cowan’s Optical improves staff communication with Coast

Cowan’s Optical Connects Their Staff on the Island From Coast to Coast

Cowan’s Optical, an optical dispensary with 40 employees across 11 locations in Newfoundland, Canada, struggled to communicate effectively across sites using other apps that were too complex or unreliable. During the COVID-19 pandemic, the company needed a simpler way to keep staff connected, and turned to Coast for team communication.

With Coast’s easy-to-use chat groups, task management, and message-read tracking, Cowan’s Optical was able to coordinate staff across its 7 managed locations, delegate work more efficiently, and confirm that messages were seen right away. Coast also provided responsive human support, helping the team adopt the platform smoothly, and the result was less time spent on mass communication and stronger connection among staff.

Cowan’s Optical

Angie Maher

Operations Manager