Case Study: ChemCert achieves a live, interactive online training experience with Coassemble

How a Training Organisation Connected Coassemble LMS With Intercom to Simulate a Live Training Experience Online

ChemCert, an Australian training organisation that accredits chemical users in the Veterinary and Agricultural industries, relied on Coassemble LMS to deliver courses to rural students who can’t attend face-to-face classes. ChemCert found that standard e‑learning lacked the critical one‑to‑one student–teacher support their learners needed, so they worked with Coassemble to bring a more interactive experience to their Coassemble LMS courses.

Coassemble integrated ChemCert’s Coassemble LMS with Intercom to add live chat and instructor presence, greeting students, routing questions to industry professionals during contact hours, and providing technical support via office staff. The Coassemble-enabled solution increased learner interaction and course feedback, reduced students “falling through the cracks,” sped up issue resolution, and let teachers respond on the go via mobile — delivering a more responsive, simulated live-training experience.

ChemCert

Harris Karatzetzos

Print and Digital Production Manager